ProperIT Knowledge & Procedure Assistant
Your knowledge.
Useful every day.
Your assistant connects a question with relevant company knowledge and the next step at work. ProperIT shapes the framework around your sources, your rules and the people who use it.
For teams that want to share knowledge, prepare internal requests and make recurring tasks easier to understand.
The difference in daily work
More room for your team.
AI for company knowledge and workflows
Put knowledge to work
Employees receive information in the context of their task. The underlying sources remain available for them to check.
Know the next step
The assistant explains the relevant procedure and helps prepare the details needed for a request or handover.
Share experience across the team
Instructions and documented decisions support handovers. Recurring knowledge gaps reach the people responsible for the content.
How the solution works
From the first request to the next step.
- 01
Understand
The assistant clarifies the need and asks for the context required by the agreed workflow.
- 02
Find
It draws on relevant, accessible content from the designated knowledge sources.
- 03
Explain
The answer makes the procedure understandable and shows its sources and open questions.
- 04
Prepare
Required details are structured for the next step. The person reviews the handover before submitting it.
ProperIT Knowledge & Procedure Assistant
ENA view of the demo using fictional example data.
Use cases
Where your team gets support.
Onboarding and internal service
Orientation by role and location, equipment requests or access: your assistant explains the appropriate process and prepares details for the responsible team.
Customer service
Approved product knowledge and case context provide a starting point for a response. Your team can focus on the customer's specific needs.
Sales and proposals
Structure requirements, find relevant reference content and prepare a draft. We adapt templates and review steps to your sales workflow.
Projects and operations
Instructions, documented decisions and handovers become useful in context. Colleagues can understand both the task and the reasoning behind it.
Shaped around your work
An assistant shaped around how you work
We begin with a concrete task, then design the right combination of knowledge, conversation and process support. We develop the sources, working views and connections together with you.
- Your documents, intranet and selected business information
- Your terminology, roles and approvals
- SharePoint and Microsoft 365 as a possible knowledge foundation
- Teams, portal or business-application integration within the agreed scope
What the solution brings
- Connect natural-language questions to the relevant workflow
- Prepare answers with accessible sources and traceable context
- Ask for missing details and highlight conflicting guidance
- Prepare internal requests and next steps for review
- Route knowledge gaps to the responsible content owners
- Adapt language, terminology, roles and access points to your teams
Get to know the solution
A question, a source and a next step
Our guided demo uses fictional company information to show equipment and access procedures. See how a question leads to an evidenced answer and a prepared internal request.
- Ask questions in German or English and inspect the sources
- Experience clarification and the handling of conflicting guidance
- Review an internal request and follow a knowledge gap to its owner
Arrange an appointment with our assistant
Good to know
Your questions. Clear answers.
Which tasks could our assistant support?
Possible applications include onboarding, internal services, customer service, proposal preparation and project knowledge. We choose a concrete workflow with you and adapt the content, conversation and handover to it. The demo uses equipment and access procedures as an example configuration.
Where do the answers come from?
From the sources designated for your use case, such as SharePoint, documents or selected business information. Together, we agree which content is authoritative, who maintains it and which roles may access it. Authorized users can check the underlying sources.
What happens when knowledge is missing or contradictory?
The assistant makes open points visible and asks for missing context. Conflicting guidance needs clarification. Reported knowledge gaps reach the responsible people so the content can be improved.
Can the assistant approve access or spending?
It can prepare details for an internal request. The person reviews them before submission. Submitting a request does not grant access or approve spending. Decisions remain with the agreed approval process.
Can it fit into our existing working environment?
We plan sources, permissions and handovers around your use case. Microsoft 365, Teams, portals and selected business applications are possible parts of that experience. The required connections and interfaces form part of the individually agreed project.
How does this compare with our existing Microsoft tools?
The focus is a workflow designed for your business, from a question to the next step. Together, we assess what your existing tools already cover and which additional adaptation would help. A demonstration still needs to be followed by evaluation with your own sources and rules.
How do we start, and what does implementation cost?
A recurring task and representative documents are a useful starting point. We agree the knowledge area, audience and next steps, then propose the implementation and support. We assess value through search effort, follow-up questions and the quality of prepared requests.
Let’s talk about your working day
Which workflow needs your knowledge?
Bring a recurring task. Together, we can shape an assistant around your documents and the way your team works.